Frequently asked questions
Can I reuse my Heartbreaker Lashes?
Sure, you can keep reusing them up to 15-25 times if you clean your eyelash after you use them!
How long is the process of my order?
Your order can take 2-4 days to process and ship opening receive a confirmation via email.
How long will the shipping be?
Shipping will take 3-7 days depending on your location with standard domestic shipments and 7-30 days for international standard. We do offer express shipping so don’t worry babes!
Is customs charged?
Any order outside of European Union might be charged import taxes, customs duties and fees due to your country’s policies. Policies are different depending on your country so we recommend you to call your local customs office for additional information.
Is there a return policy?
Please read our “refund policy” for more details. If you wish to return your order, email us at email@example.com with the subject line “ORDER RETURN” and attach your receipt in the mail.
What forms of payment do you accept?
Heartbreaker Lashes accept Pay Pal, Visa, MasterCard, Apple Pay, and Google Pay. All transaction will be processed in the currency of your choice.
Why is there an error when I purchase products from Heartbreaker Lashes?
Please double check billing information: billing address, CVC security code, and billing name. Billing address is associated with your bank account. Don’t forget to choose your country and postcode! If your order still does not go through, shoot us an email at firstname.lastname@example.org and we’ll be gladly to help.